Regulations of Turkusowa Wyspa
§1
1. The Rules and Regulations define the rules for the provision of services, liability and staying on the premises of Turkusowa Wyspa, hereinafter referred to as TW and form an integral part of the contract, which is concluded by signing a registration card, as well as by making a reservation or paying a deposit or the whole payment for the stay at the TW. By executing the said actions the guest confirms having read and accepted the terms of the Rules and Regulations.
2. The Rules and Regulations apply to all guests staying on the premises of the TW.
3. The Rules and Regulations are available at the reception.
§2
1. Rooms are rented for hotel days.
2. Unless indicated otherwise upon making the reservation, it is assumed that the room has been rented for one day.
3. A hotel day starts at 3:00 p.m. on the day of arrival and ends at 11:00 a.m. of the following day.
§3
1. If the guest wishes to extend the stay beyond the period indicated on the day of arrival, they should notify the reception by 6:00 p.m. of the day before the required rental date.
2. The TW will take into account the request to extend the stay only as rooms become available.
3. TW reserves the right to refuse to extend the guest's stay at the TW in the event that the full payment for the previous stay has not been made.
4. In order to check in the guest is required to show the receptionist an adequate photo ID and sign the registration card. Should the guest fail to present an ID, TW may refuse to fulfill the terms of the contract or to check in the guest.
5. TW reserves the right to pre-authorize the credit card upon check-in or to collect a fee for the entire stay in the form of a cash deposit.
6. Lack of pre-authorization or full prepayment may result in the booking being cancelled.
§4
1. Guests cannot transfer the room to other persons, even during the paid rental period.
2. Hotel rooms can only be rented by adults.
3. Persons not registered at the TW may stay in the hotel room between 7:00 a.m. and 10:00 p.m.
§5
1. TW provides services in accordance with its category and standard. Guests are requested to submit any complaints regarding the quality of services at the reception desk to allow the TW to respond immediately.
2. TW is obliged to ensure:
a) safety of stay, including maintaining confidentiality of information about the guest,
b) professional and polite service in respect of all services provided at the TW,
c) cleaning the room and performing any necessary repairs of the equipment during the guest's absence, and in the guest's presence only if so wished,
d) technically efficient service. In case of defects that cannot be removed, TW will endeavor to offer an alternative room or otherwise mitigate the inconvenience.
§6
1. The following services are provided at the guest's request:
a) information concerning the stay and travel,
b) wake-up call at a time specified,
c) renting an electric bicycle - for a fee according to the price list available at the reception,
d) sauna - for a fee according to the price list available at the reception
e) bonfire - for a fee in accordance with the price list available at the reception desk
f) TW offers assistance in finding and booking tourist attractions, tours, entrance tickets, transportation, etc.
§7
1. TW is not liable for loss or damage of money, securities, valuables or objects of scientific or artistic origin.
2. TW is not responsible for damage or loss of a car or other vehicle belonging to a guest, items left in it, or animals, regardless of whether the vehicles were parked in TW's parking lot or outside TW's premises.
3. The guest should notify the reception immediately upon noticing any damage.
§8
1. The quiet time at the TW begins at 24:00 p.m. and lasts until 7:00 a.m.
2. Any activity of guests using the services and utilities of the TW should not disturb the peaceful stay of other guests. TW may refuse to continue providing services to a person who violates this rule.
§9
1. Whenever leaving, the guest is expected to check whether the door is locked.
2. The guest is financially liable for any damage or destruction of equipment and technical devices, resulting from their fault or the fault of their visitors or animals being under the care of the guest.
§10
1. In case of noticing fire, the guest should notify the hotel staff if possible and proceed to the exit in accordance with the direction of the evacuation. The hotel staff is responsible for evacuating the building until the arrival of the fire brigade.
2. For safety reasons using electric room heaters and other similar devices that do not belong to the TW is forbidden. This does not apply to chargers and computer power supplies.
§11
1. Smoking in the TW buildings is strictly forbidden. Violation of the smoking ban, by the guest or accompanying persons for whom the guest is responsible, is subject to a contractual penalty in the amount of PLN 500 for each violation.
2. Animals are welcome at TW. Pets are allowed on the premises of the TW for an additional fee. However, the owner of the animal is obligated to not to leave it unattended in room, to ensure that it does not pose a threat to other guests and staff. The guest is obliged to remove all impurities left by the animal in and around the Hotel.
3. Personal belongings left by the guest in a hotel room will be kept by the TW for a period of one month (storage does not apply to food products).
§12
1. The administrator of personal data is Eversmile with its registered office in Warsaw, address: ul. Niekłańska 35/1, 03-924 Warsaw.
2. Personal data will be processed for purposes connected with concluding and implementing a contract, for purposes of the data administrator as well as for archiving, tax and statistical purposes.
3. The full version of this clause is available at the reception desk in printed form.
The Hotel Management will be very grateful for your cooperation and compliance with these rules and regulations, which are intended to provide peace and security.